In an effort to improve customer service and staff efficiency, our crews are halfway (as of early 2016) through a two-year process to replace more than 18,000 residential and commercial water meter data transmitting devices, as well as outdated meters not compliant with current standards.
The new meter read system will allow the city to collect water meter readings via transmitted signals, instead of walking or driving past every home and business with utility services. This will provide more accurate billing and better service for our utility customers. The new system also will offer opportunities to assist customers in monitoring water usage and detecting costly leaks.
As part of this process, the city in 2015 installed 24 antennas to receive the read information. City-owned locations include water towers, fire stations, lift stations and water booster stations.