The introductory phone message for neighbors calling into the city’s Utility Billing office isn’t working properly, but customers should stay on the line for customer service.
The issue started a few days ago, and city staff continue to work on a resolution.
Those calling in, or transferred from another department, may hear silence, the introductory message cut out, or the message cut in after a period of time.
Despite these inconsistencies, callers will remain in the service queue if they hold the line, and a city team member will take their calls as soon as possible.
Staff appreciate everyone’s patience as we work to investigate and resolve this phone issue.