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1. What is BCGo?

BCGo is a pilot program demonstrating the feasibility of an on-demand transportation system in Calhoun County.  This pilot program is funded through a Michigan Department of Transportation grant and is expected to operate for a period of 12 consecutive months.  BCGo is operated by Battle Creek Transit, a department of the City of Battle Creek, and collaborating agencies.  These collaborating agencies may operate vehicles that do not reflect the BCGo name or branding but are operating the same BCGo on-demand software as part of the pilot demonstration.  

2. When can I use BCGo?

BCGo will operate from 6 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 5 p.m. on Saturdays.  At this time, the service will not operate on Sundays or major holidays.

3. How do I book?

Trips can be booked by using the BCGo App or by calling Battle Creek Transit Dispatch at (269) 966-3474.  

TO BOARD VEHICLE, USERS MUST HAVE A BOOKING – Vehicle drivers will not, under any circumstances, pick up passengers hailing vehicles or passengers who have not booked a trip in advance, through the App or by phone. 

When booking a trip, please have the following information ready:  

1. Your name, address and phone number. 
2. The date for which you wish to schedule the trip. 
3. The origin, destination, and desired time of your trip. If needed, schedule your return trip at the same time you make your initial trip reservation. Specific information on which building and/or entrance you wish to use.  
4. Any special needs you may have, such as a mobility device, visual impairment, etc.  

4. What are the fares and charges?

Fare for services are displayed on the App at the time of booking. Fares are charged based on the miles of the trip. Fares are determined by Battle Creek Transit and may be changed from time to time. 

Payments will be processed in accordance with the method of payment selected at the time of booking by the User. Users who opt to pay fare at the time of boarding must have exact fare. Operators cannot make change and do not carry cash. Failure to pay for services when they become due and payable will entitle Operator to cancel the booking and/or refuse transportation to the User.  

Calhoun County Coordinated Mobility Pilot
Fare Structure
Miles of Trip	Fare
< 6 miles	$3.00
6 - 10 miles	$5.00
11 - 15 miles	$7.00
16 - 20 miles	$10.00
> 20 miles	$15.00
Additional Passenger(s)	$3.00

5. When will my ride arrive?

You must be ready for your booked ride anytime between 15 minutes before and 15 minutes after your scheduled pick-up time (“Estimated Window”). Once the vehicle arrives, it cannot wait more than five minutes before proceeding to the next booked customer. If the vehicle must leave without picking you up, your trip will need to be reschedule using the App or by calling dispatch. Every effort will be made to work you back into the schedule however, this may not always be possible. It is the responsibility of the User to be ready and waiting for their pick up in the Estimated Window surrounding their scheduled pick up time.  

6. What if I need to change my booking?

Trips can be canceled through the BCGo app. If you cancel your trip more than 60 minutes ahead of your scheduled pick up time, you will be refunded in full. If you cancel your trip less than 60 minutes before your scheduled trip, or do not show up at the Estimated Window, you will not be refunded your fare.  

If a user cancels more than three times within a three week period without notifying Provider in advance, the User’s services may be suspended and User may not be able to book On Demand trips in the future. 

7. What is the children travel policy?

Children must be at least 8 years of age and not require the use of child restraints, including car seats or booster chairs, to be eligible to use the service.  All children, regardless of age, must be able to be safely secured by standard safety belts. Passengers under the age of 13 years old must be accompanied by an adult.  

Children 13 years and older can be a user of their parent or legal guardian’s App and travel independently with their parent’s consent on the application. If traveling independently, we highly recommend the booking is made on the phone or device they will be traveling with, to ensure they receive notifications about their trip. If a minor is traveling independently the parent or legal guardian agrees to be bound by the minor user’s use of the app and service. 

8. What if there is multiple passengers in my party?

Users must identify, at the time of booking, if additional passengers will be accompanying the User. User acknowledges that failure to notify Provider at the time of scheduling the booking of additional passengers entitles Provider to refuse service to the additional passengers and/or cancel the booking in its entirety. There is a $3 fee for each additional passengers accompanying the User.

9. What can I bring on the vehicle?

Passengers may not eat, drink, or smoke on Transit vehicles. Drinks in sealed containers are allowed. Open containers and open alcohol are prohibited. 

Grocery bags, laundry baskets, and other items are limited to what is under your control, and can be loaded or unloaded in one trip. The driver cannot help you carry items on or off the vehicle, and all items should fit on your lap or at your feet, out of the aisle. You may not place items on empty seats. 

BCGo cannot accommodate bicycles at this time.

10. What is the seat allocation and use of seat belt policy?

The services currently do not provide for specifically allocated seating and it is therefore the responsibility of the User to select an available seat upon boarding the Vehicle. Provider requires all passengers to wear seat belts when using the service. The safety of the User, including the use of seatbelts, is the responsibility of the User in all circumstances.

11. I use a wheelchair. Can I ride on BCGo?

Yes!  However, all mobility devices must be secured to the floor of the vehicle during transportation. Passengers may not unsecure their mobility devices while the vehicle is in motion. Operators will secure all mobility devices.  

Users are required to wear lap and shoulder restraints. Operators will assist User with securing these restraints.  

Passengers who fail to comply with this policy may be denied transportation, in accordance with ADA regulations. 

12. Can I bring oxygen on the vehicle?

Users traveling with portable oxygen must have tanks secured and stowed outside of the main passenger compartment.  Operators will assist User in stowing portable oxygen tanks.  

13. Will I be able to bring my service animal with me?

Users traveling with Service Animals must indicate during the booking process the animal type and number of Service Animals accompanying the User.  BCGo cannot accommodate emotional support animals or animals not specifically trained to complete a task for the User or one of the User’s booked guest passengers.  

14. Who can I call if I have more questions or have a complaint?

If you have further question or wish to file a complaint regarding service provided by the Provider, please contact Battle Creek Transit at 269-966-3474 during regular business hours of 8 a.m. to 5 p.m., Monday through Friday.