Fire customer satisfaction survey
Have we helped you in some way, with a medical call, a fire, or for another reason? Please complete our survey. Your feedback will help us improve and meet our goals of providing the best, most professional service.
If you need help completing the survey, you can call our 311 Information Center at 269-966-3311. Thank you!
The Battle Creek Fire Department shall provide responsive quality emergency services and public safety education to our community that promotes safety, well-being, and the enhancement of quality of life for all visitors and residents.
BCFD Vision Statement
The Battle Creek Fire Department strives for industry best practice and excellence in emergency preparedness, response, and mitigation. Our efforts are customer-focused, innovative, and driven toward world-class emergency services delivery.
BCFD Core Values
Preserving honor through respect and integrity.
Maintaining competence through training and professional development.
Providing services that meet and exceed industry standards for excellence.
Utilizing predictability to address internal and external customer service needs.
Providing an atmosphere that encourages loyalty and camaraderie.
Providing a climate of inclusion devoid of racism, sexism, favoritism, and nepotism.
Embracing accountability to ensure all members contribute to organizational success.
TeamThe Fire Department is professionally staffed by 72 personnel assigned to one of three 24-hour shifts for emergency response. In addition, there is the Fire Marshal, a Training Officer, three Battalion Chiefs, a Deputy Chief, and the Fire Chief. The department staffs six stations strategically located throughout the city. Administrative offices are located at Station 1, 195 E. Michigan Ave.
EquipmentThe department has a minimum of two Engines, two Rescues, one Squad, and one Truck Company in service at all times. The BCFD, as a member of the State of MI 5th District Regional Response Team Network (RRTN) also deploys Hazardous Material Technicians, and Technical Rescue (rope, confined spaced, ice/water, structural collapse, and swift water) capabilities. Aircraft Rescue Firefighting (ARFF) capability at the Battle Creek Executive Airport at Kellogg Field are also deployed as needed. Additionally, upstaffed Medical Response Units (MRU) are deployed as staffing allows.
ServicesThe BCFD provides a variety of services, including:
- Confined space emergencies
- Fire prevention and public education
- Fire suppression
- Hazardous materials response
- Medical response
- Pre-fire inspections