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The original item was published from 11/6/2015 2:44:39 PM to 11/7/2016 12:00:03 AM.

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Police Department

Posted on: November 6, 2015

[ARCHIVED] Text-to-911 available in Calhoun County

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Very exciting news from Calhoun County Consolidated Dispatch --

Calhoun County Consolidated Dispatch Authority announces it is live with Text-to-911. Text-to-911 service allows individuals to send a text message to 911 from their mobile devices if they are within Calhoun County.

CCCDA has been testing the Text-to-911 service since early March. The first wireless service providers went live at the end of March and, by mid-April, three of the four major carriers had the capability to deliver text messages to the 911 Center. The final provider was brought on late yesterday.

"We are very proud to be able to offer Text-to-911 service to our residents and visitors," said Sheriff Matt Saxton, chairman of the CCCDA Governing Board of Directors. "This tool provides another avenue for individuals to contact 9-1-1 during a time of need."

While this new service is available, CCCDA wants to remind residents that calling 911 remains the most effective way to access emergency personnel.

We encourage you to call if you can; text if you can't!

Important information about Text-to-911:

Location of the emergency is the most vital information when placing a Text-to-911.
Be prepared to answer questions and follow instructions.
Don't text and drive.
A text or data plan is required to place a Text-to-911.
Photos and videos cannot be sent via Text-to-911.
911 cannot be a recipient of a group text message.
Don't abuse 911 - Text-to-911 is only for emergencies.
Text-to-911 is not available everywhere in Michigan and the U.S.

If you attempt to send a Text-to-911 and the service is not available, you will receive an auto-reply message advising the service is not available and to make a voice call.

For more information, contact the CCCDA administrative office at (269) 781-0911.

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