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If you have an appointment scheduled for meter access, the service person will arrive within the two-hour appointment window given to you.
You always are welcome to call the Water Meter or Utility Billing Division if you have questions regarding an appointment.
There is the possibility that the old transmitter was not providing our system with a current read. If that is the case, the city has a process in place for reconciling the account. Should you see a water bill that seems out of line, please call Utility Billing at 269-966-3366 to review the steps to resolve an amount due. This situation is one of the reasons we are installing the new read system.